Abandonment: You can return the purchased product within 7 days from the date of the sales invoice, without unpacking, using and spoiling it. The return of products whose original packaging has been damaged, has lost its resale function and cannot be purchased by another customer will not be accepted.

Any products must be returned complete and undamaged with their standard accessories. Send your return products to your e-mail address or to our contact department (customer service) before returning them, stating the reason for the return, including your invoice number and order number. Customer Service will contact you via the e-mail you sent and you will be informed how to return the product. Transportation costs due to the return shipment are borne by the consumer.

Products damaged during transportation: To identify the product damaged during transportation, open the order received next to the freight representative at your door and compare it with the invoice. Check for errors, defects and damage. If the product you purchased is destroyed or defective, indicate this in the minutes you keep with the help of the freight agent and deliver to the freight authority. Otherwise, you will be deemed to have received the product in its entirety and no refund will be issued. Returns of products shipped without receipts, invoices and minutes will not be accepted by our company.